Refund, Exchange or Store Credit
Merchandise must be undamaged, with original tags & labels, in the original packaging, and unassembled (was never assembled).
Bedding/Linens - For hygienic reasons, we cannot accept returns on these items. This includes any duvets, down blankets, pillows, protectors, or featherbeds.
All Customized/Special Ordered Items/Made to Order Items that are created or ordered just for you are final sale at time of purchase.
All returns and refunds are subject to a 25% restocking/cancellation fee from time of order (when order is placed), as we begin the process of fulfilling your order once it is placed, whether it is in stock or not.
50% Off promotional items are final sale.
Shipping Back to Us?
If you wish to exchange or return an item, please let us know within 5 days of receiving your order. Once we have reviewed and approved your request, you will be sent a and email notification. A return shipping label to be attached to the original secure packaging.
All returns must available for pickup within seven (7) days of delivery to receive a store credit or refund if applicable.
The package will be picked up from your location by our own delivery team.
Unless the merchandise is defective/damaged, the return shipping costs is at the customer’s expense.
Please allow up to 10 business days for us after the item(s) have been received for us to process your return.
We ask that our customers inspect their order prior to use/assembly. In the off-chance that you receive a damaged item, we require notice within 48 hours of delivery. Once we're notified, we will replace the affected part(s) or send a complete replacement, if necessary.
If by chance the item(s) arrive damaged, it is a requirement for you to take pictures of the item that has arrived in the box AND take pictures of the outside and inside packaging of the box (very important to the return process and approval of the return ) as well showing the damages of the item. Forward these pictures to deborah@deborahLkerbel.com, so that we can ensure you get a replacement sent.
Understanding the Estimated Time of Arrival (ETA) - Back Ordered Item(s) That Are Not IN-STOCK:
Estimated Time of Arrival is a date at which your merchandise is expected to arrive by a ship, vehicle, aircraft, or cargo, to Toronto or our port.
Why do ETA’s (estimated times of arrival) change? We understand the it is frustrating to be provided a time line on a back ordered product and have that time line change. Trust us, it is the last thing we want to happen as well.
We do our very best to ensure that our manufactures and suppliers are on track and are providing an accurate time schedule so that unavoidable delays are kept to a minimum.
When we are forced to move an ETA, and risk disappointing our customers, it is never something we take lightly.
Note: If your item has not shipped from our warehouse to you and it’s been more than 90 business days beyond the expected and/or communicated ETA (and it is not considered a final sale item, customized or special order), you can receive a refund, store credit or an exchange.
If you approved a new ETA due to unforeseen delays and it’s been more than 90 days since the new ETA you approved (and it is not considered a final sale item, customized or special order), you can receive a refund, store credit or an exchange.
**Once the item(s) have shipped, we are unable to cancel the order mid shipment. Your refund/exchange/store credit request would then have to go through the criteria mentioned above once you receive the item(s).
For any additional questions concerning returns, please feel free to email us at Deborah@deborahLkerbel.com and we will happy to assist you.