Our Shipping and Delivery Policy
OUR SHIPPING & DELIVERY POLICY
Your order means a lot to us, which is why we are dedicated to providing fast, safe and reliable delivery services for all of your products. Deliveries are typically made Monday through Friday.
We strongly recommend that you purchase insurance at the time of your order as we ensure that these precious items are in perfect condition before they are shipped and leave our warehouse. We are not responsible for any damages that are incurred after they leave our warehouse. That is why purchasing insurance is so important and your responsibility to ensure you have done so as it could affect your ability to return the item.
Items are divided into two categories for shipping:
- Sent via Courier depending on total dimensions and weight of package.
- Shipping options that list the speed of delivery.
- Sent via trusted carriers that specialize in handling large items.
- Shipping options that list the type of delivery.
We cannot ship to P.O. boxes or military APOs.
Shipping Updates & Alerts
Communication is key – we’ll keep you updated throughout the shipping process with email and/or SMS notifications.
FREE IN-STORE PICK-UP
You will receive an email confirmation when all of your items are ready for pick up along with the address, typically this will either be in Etobicoke, Mississauga or Woodbridge – depending on your order. Please note that pick up hours are on weekdays only. The order number and/or pick-up order form is required at the time of pick-up.
Please ensure the vehicle used for the pick-up will accommodate the merchandise in its original packaging. Deborah L Kerbel Inc. staff cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise.
AVAILABLE ACROSS CANADA & US
All our products are shipped or couriered via our trusted carriers. The shipping cost is calculated at checkout and is determined by the destination and weight of the parcel. Orders are typically shipped and delivered Monday through Friday, between 8am and 5pm, however on special request we might be able to accommodate other times as well. Please note that a signature may be required upon receipt of the order.
Larger items, oversized items or orders containing multiple items are delivered through our local in-home delivery service, offered at a flat rate, based on your delivery address.
Option 1 Default at Checkout: Regular Delivery
- This includes delivery of items into main floor
- Set-up and packaging removal not included
Option 2: White-Glove Delivery (Call for Pricing)
This includes the following:
- Delivery of items into the room (s) of choice
- Complete set-up of furniture
- Packaging removal and disposal (only if you are certain you do not want to return the item as all returns must be in original packaging)
Please call for a rate for White Glove Delivery 416-970-8114
An estimated delivery time will be provided to you once your order is ready at our showroom. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances or your item is on back order, we make every effort to fulfill your order within 1-2 weeks of the date of your order. Business day mean Monday to Friday, except holidays.
PRIOR TO DELIVERY
Prior to placing an order with us, it is the customer’s responsibility to check the measurement of any entryways and/or rooms to ensure that the furniture will fit. In the event that an item does not fit, the delivery fee will not be refunded. All items will still be subject to Deborah L Kerbel Inc. return policy. If items need to be scheduled for re-delivery, a delivery fee will be charged.
Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged. Customers are required to sign an acceptance form at the time of delivery/pick up which confirms that your item is free of damage or defects.
Should you notice that your item is damaged, you must inform our delivery team who will see to address the issue immediately.
Many of the items will be delivered ready-to-assemble. Delivery personnel will not inspect, unpack or assemble products nor remove debris. Old items will not be moved or disposed of. In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of 5 stairs to two (2) flights of stairs. The customer must allow and ensure safe access to the site for the delivery personnel and transportation vehicle (including an appropriate parking area). All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells.
MODIFYING/RESCHEDULING/CANCELLING YOUR DELIVERY
Your order, shipping address and contact information cannot be modified within three (3) business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made to the order during this period. Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order within three (3) business days of the scheduled shipping date and/or while the merchandise is in transit.