HAD A CHANGE OF HEART OR NEED TO EXCHANGE - NO PROBLEM!
If you are not completely satisfied with your purchase, we will gladly offer a full refund for all returns for up to 7 days from the date of delivery. **(On most items see below for excluded items)
IMPORTANT ***All returns must be in resalable condition and in the original packaging****
- Store Credit
- All Clearance Items are FINAL SALE
- All Mirrored Products are FINAL SALE and are not eligible for returns
- All Customized Items are FINAL SALE
- Full Priced Items (Online) - Full Refund within 7 days
- Sale Items (Online) - Exchange within 7 days
- All returns and refunds are subject to 25% restocking fee.
- All returns must be postmarked (if couriered) or sent back for shipping (if furniture) within seven (7) days of delivery to receive a store credit or refund if applicable.
- Merchandise must be unworn, unwashed, undamaged, unused, in the original packaging, unsoiled and in resale condition.
- Manufacturer tags, labels and any other applicable accessories must be in-tact and untampered with
We know how frustrating this situation can be. Return shipping for damaged or defective items is free (providing you selected the insurance option with your delivery).
At Deborah L Kerbel Inc., our customers experience and satisfaction is top priority. Damaged/Defective items should be reported to us immediately (before returning) to ensure your refund or exchange is properly processed.
- We take careful steps and review each item to ensure that these precious pieces are in perfect conditions prior to shipment. If in the unlikely situation that you item has arrived damaged due to shipping, please take a picture of the item that has arrived in the box and with the box showing the damages. Forward these pictures to deborah@deborahLkerbel.com, so that we can ensure you get a replacement sent.
- Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.
- Sale products are FINAL sale and non-refundable.
- Shipping & Handling charges are not refundable.
- We do not reimburse your shipping charges for returns & exchanges.
- Store credit may not be used for shipping charges.
- Returns & exchanges are processed within seven (10) business days.
- You will receive an email notification once your return or exchange has been processed.
SHIPPING BACK TO US?
For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insure your shipment as we cannot be responsible for items damaged or lost in transit. Items returned must be in the original shipping packaging and packed properly for shipping. The cost of return freight and insurance is your responsibility. Please allow up to 10 business days for us to receive and process your return.
To ensure your return gets into the right hands for swift resolution, please email Deborah@deborahlkerbel.com to receive a return authorization code and shipping return address. Once you receive this code/return address, please write it on all boxes, and include a detailed packing list for all items you are returning or else your shipment will not be accepted.
Steps to Return & Exchange
- Read the Return & Exchange Policy (above) to be sure your purchase meets the eligible Return & Exchange requirements.
- Safely package and ship the merchandise properly for shipping within ten (7) days of receiving your shipment to the address provided following your email to Deborah@deborahLkerbel.com.
- Please include the packing slip and note which return option you prefer. Deborah L Kerbel Inc. is not responsible for lost or misdirected items. We strongly recommend that you obtain tracking or delivery confirmation for your package.
For returns from outside of Canada:
- Shipments sent from outside of Canada must be processed by the courier or a shipping company as “Canadian goods returning back to Canada” to avoid customs/duties charges. If there is a customs/duties charge because you did not follow instructions to send back Canadian goods we will unfortunately have deduct the cost of customs from your refund.
Processing Returns & Exchanges
- If we receive your package within due time, your return will be inspected and processed for a store credit or refund.
- You will receive an email notification to the address used upon checking out once your return or exchange has been processed.
- Please allow 5-7 business days from the return arrival date to receive notification on your return status.
- Return shipping is not refunded on returns or store credit transactions.
- Customs charges incurred for returns will be billed to the customer.
- Domestic and International return shipping is also not refunded, and paid for by the customer, not Deborah L Kerbel Inc.
For any additional questions concerning returns, please feel free to email us at Deborah@deborahLkerbel.com and we will happy to assist you.